topic Re: PAYG content lock in Archived Posts

PAYG content lock

JJay51 — Mon, 13 Jul 2020 19:02:07 GMT

After reading a few community posts regarding how to remove content lock on my PAYG phone I am still at a complete loss of how to remove it as i do not have a credit card or photo ID to take into a shop. It now puts me in a position that if this problem can't be solved easily then i'm left with no option than to have my new phone unlocked and for me to take my business back to my previous network where this issue was never a problem. I do hope their is a speedy solution to this problem as the frustration is building up in that i've wasted my money in buying a new phone that is tied into the EE network.

Re: PAYG content lock

Chris_B — Mon, 13 Jul 2020 19:05:36 GMT

@JJay51 You need to prove to EE your over 18 as content lock is there for a reason as you wouldn’t want a child accessing inappropriate material on the Internet. Obviously this will mean a trip to an EE store.

Re: PAYG content lock

JJay51 — Mon, 13 Jul 2020 19:18:33 GMT

I'm 51 and do not have a driving licence, passport or any other kind of photo ID so a trip to an EE store would be a waste of my time. I also have health issues and in the current climate it is not in my interests to be going out to resolve something that i should be able to do online. To be honest i am quite disappointed that this is such an issue to resolve. I do understand why kids have to be protected but if i had known before buying this phone then i would not of wasted my money in the first place.

Re: PAYG content lock

JJay51 — Mon, 13 Jul 2020 19:57:20 GMT

No worries as all sorted now. Spoke to a lovely person in customer care and the dreaded lock has been removed.

Re: PAYG content lock

Jon_K — Tue, 14 Jul 2020 06:59:30 GMT

Thanks for letting us know you got this sorted, @JJay51 🙂

Re: PAYG content lock

Gel4201 — Mon, 30 Aug 2021 11:11:32 GMT

Would be great to know how you got to speak to somebody. Mines all automated and chat won’t allow me to acces that either. This is bs

Re: PAYG content lock

Leanne_T — Mon, 30 Aug 2021 13:59:36 GMT

Hi @Gel4201

Thanks for coming to the community.

You can call us on 150 and speak to one of our Pay as you go Care team, or you can call 0800 079 8586 from any other phone.

Thanks.

Leanne.

Re: PAYG content lock

Gel4201 — Mon, 30 Aug 2021 16:59:39 GMT

I have today tried this until my phone battery died I trie that many times.
Couldn’t get though to anyone that was automated and even then the options
were the same meaning I cannot unlock content still. Getting bored of the
run around to be honest

Re: PAYG content lock

Leanne_T — Tue, 31 Aug 2021 06:50:46 GMT

Hi @Gel4201

To be transferred to the Pay as you go Care team you would need 25p credit for the call, do you have this on your account?

Thanks.

Leanne.