topic Re: Pay as you go in Archived Posts

Pay as you go

kas80 — Sun, 29 Aug 2021 16:15:32 GMT

I am currently in pay as you go £5 pack. My pack is automatically renewed each month. I want to know why each time I view my pack status it says next month I should get 4.1 GB of data when I only ever receive 1.5GB. It’s been saying this for a while now.

Re: Pay as you go

Leanne_T — Mon, 30 Aug 2021 06:46:13 GMT

Morning @kas80

Welcome to the community.

Can you text BALANCE to 150 and let me know the reply?

Thanks 🙂

Leanne.

Re: Pay as you go

kas80 — Mon, 30 Aug 2021 10:33:44 GMT

It seems both are saying different, the app is telling me I should have more data?

[mod edit: image rejected due to it containing personal information]

Re: Pay as you go

kas80 — Mon, 30 Aug 2021 09:18:58 GMT

Have the photo shots come through? If not when I text balance to 150 it says I have 1.5mg data to use by 28/9

..the app is showing me my next pack top up on the 28/9 I should have 4.1gb of data? I am very confused!

Re: Pay as you go

XRaySpeX — Mon, 30 Aug 2021 11:37:35 GMT

The 4.1GB will be the 10 free Boosts you've accumulated in the past.

Re: Pay as you go

kas80 — Mon, 30 Aug 2021 13:26:42 GMT

I think what confused me is the boosts have already been added on as I started with 500mg of data and now with 10 boosts added I am now up to 1.5GB of data with the 10 boosts added so I am not sure why this 4.1GB keeps showing up for when I renew my next pack. No worries.