topic Re: Adding data to a PAYG phone in Archived Posts

Adding data to a PAYG phone

jdlambert62 — Sun, 29 Aug 2021 15:10:40 GMT

For many months I have successfully used 150 to add data to my phone as and when needed. If I send ADD DATA to 150 it gives me a list of data add-ons available. However when I try one - for example 150Mb WEEK - I get no response. This service stopped working just a few weeks ago. Has something changed?

Re: Adding data to a PAYG phone

Leanne_T — Mon, 30 Aug 2021 06:35:06 GMT

Hi @jdlambert62

Thanks for coming to the community.

Can you add data if you visit add-on.ee.co.uk?

Thanks 🙂

Leanne.

Re: Adding data to a PAYG phone

jdlambert62 — Mon, 30 Aug 2021 08:50:07 GMT

I don't know as I didn't try that. I have added data via MyEE but the minimum is 2GB for £10 which is way more than I need.
I just want to find our why the method I've used for months has suddenly stopped working.
Has anyone else had this problem?

Re: Adding data to a PAYG phone

Leanne_T — Mon, 30 Aug 2021 08:59:38 GMT

Hi @jdlambert62

If texting ADD DATA to 150, is no longer working for you, please give our Pay as you go Care team a call on 150, they will get this looked into for you.

Thanks 🙂

Leanne.

Re: Adding data to a PAYG phone

jdlambert62 — Mon, 30 Aug 2021 09:03:53 GMT

Thanks I have already done that - they are looking into it but I am still awaiting their response. So I just thought I'd see if it was something others had experienced - it seems not but thank you anyway.

Re: Adding data to a PAYG phone

Leanne_T — Mon, 30 Aug 2021 09:05:20 GMT

No problem @jdlambert62

Let me know how you get on when the team get back in touch 🙂

Leanne.