topic Re: Major issue with service. in Archived Posts

Major issue with service.

SeizaKokoro — Sun, 29 Aug 2021 19:00:17 GMT

My phone was cut off a month or so ago, stopped being able to recieve texts. I suspect it went into hibernation.. Despite topping up £10 i STILL don't have service after a MONTH since the top up. I can't call or text 150. I can't do anything. I've had my money taken and you all ran off with it. Please explain what the HELL is going on here and refund me or fix it please 😉

Re: Major issue with service.

bristolian — Sun, 29 Aug 2021 19:03:59 GMT

Hello @SeizaKokoro

Welcome to the EE community

There is no account access via this public internet forum, I'd recommend you call EE C/S from another phone using 0800 0798586.,

Re: Major issue with service.

SeizaKokoro — Sun, 29 Aug 2021 19:04:04 GMT

Oh also seems quite a few people are having issues with this AND the fact that your live chat physically does not work despite me checking while in the hours of operation many times.

Re: Major issue with service.

SeizaKokoro — Sun, 29 Aug 2021 19:04:45 GMT

What other phone? I dont pay for TWO phones my man. I pay for one phone, from you, And you guys scammed me.

Re: Major issue with service.

bristolian — Sun, 29 Aug 2021 19:09:35 GMT

I'm not EE staff, but a customer just like you.

I'd always recommend having access to another phone for scenarios such as this. Do any friends or relatives have a phone you could perhaps borrow to make the (free) call?

If not, then you could try calling 0800 0798586 from a web-calling app such as Skype.

EdIted to add that there is no live-chat for PAYG users.

Re: Major issue with service.

SeizaKokoro — Sun, 29 Aug 2021 19:10:36 GMT

Sorry about that, but i need staff help. I have no other phone, i live alone far from any family.

Re: Major issue with service.

XRaySpeX — Sun, 29 Aug 2021 20:28:56 GMT

To have CS help you need to call them. This is not CS.

Re: Major issue with service.

Leanne_T — Mon, 30 Aug 2021 07:11:58 GMT

Hi @SeizaKokoro

Thanks for coming to the community.

If the SIM card has gone into hibernation, you would need to give us a call to get the account looked into.

Please see our Get in touch page for contact details.

Thanks.

Leanne.