topic Re: Re activation of account/number +remaining credit in Archived Posts

Re activation of account/number +remaining credit

JANL2 — Sat, 28 Aug 2021 21:23:05 GMT

Hello anyone. I have an EE account and have (had) a phone number associated on PAYG but have been abroad 3 months. Used company phone and not bothered with this one. Now its deactivated. Boo hoo!

I had some credit on it.

How do I reactivate number again? and the credit?

Chars!!

Re: Re activation of account/number +remaining credit

XRaySpeX — Sat, 28 Aug 2021 21:47:37 GMT

Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Re activation of account/number +remaining credit

JANL2 — Sun, 29 Aug 2021 07:43:38 GMT

Hello. Thanks for the reply. I think it was only probably 3 max 4 months ago..I last housed payable action .. Strange. How can I contact them to reinstate it from hibernation? Is there an email contact. Thanks in advance

Re: Re activation of account/number +remaining credit

Christopher_G — Sun, 29 Aug 2021 09:45:37 GMT

Hi @JANL2

Welcome to the community.

You can find all of our contact methods, including an international number, on our get in touch help page.

Our Mobile Care team will do their best to reconnect your number.

Chris

Re: Re activation of account/number +remaining credit

XRaySpeX — Sun, 29 Aug 2021 12:13:18 GMT

EE provide no email contact. Try calling CS on the Freephone no. in my sig.