topic Re: Bought £20 topup. Only free boost data was applied. in Archived Posts

Bought £20 topup. Only free boost data was applied.

dcharler — Thu, 26 Aug 2021 21:39:40 GMT

The data included in the pack was not applied to my balance.

Re: Bought £20 topup. Only free boost data was applied.

XRaySpeX — Thu, 26 Aug 2021 21:40:46 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Bought £20 topup. Only free boost data was applied.

dcharler — Thu, 26 Aug 2021 21:43:12 GMT

@XRaySpeX

Your current balance as of today 22:41 is £0.00. You have unlimited minutes, unlimited texts and 5.6GB remaining until 26/09/2021 for your £20 Pack. Your remaining data includes of rolled over data. Your last top up was £20.00 on 24/08/2021 at 05:58. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Bought £20 topup. Only free boost data was applied.

James_B — Fri, 27 Aug 2021 10:24:25 GMT

Hi @dcharler,

Please get in touch with Customer Care so a member of the team can make sure the correct data allowance is added to your account.

Thanks

James

Re: Bought £20 topup. Only free boost data was applied.

dcharler — Sat, 28 Aug 2021 00:30:40 GMT

UPDATE: My balance was updated eventually. Usually it is instant or a matter of seconds but this time it took about 30 minutes to be updated. Thanks to all who responded to me.

Re: Bought £20 topup. Only free boost data was applied.

Christopher_G — Sat, 28 Aug 2021 07:54:14 GMT

Thanks for letting us know, @dcharler

Chris