topic Re: Where did my credit go? in Archived Posts

Where did my credit go?

HJ15 — Fri, 27 Aug 2021 10:57:27 GMT

Hi,

I've just started using a pay as you go sim. I checked the credit, it was £8.20. I then made a call to a mobile and the call cut off. I tried to call it again and was told the phone doesn't have enough credit, it has 20p left. When I check the usage on the account online it says I made the one call for 5 mins 31 secs at a cost of £2.10, so where did the rest of the credit go please?

Thanks, Hayley

Re: Where did my credit go?

XRaySpeX — Fri, 27 Aug 2021 11:03:57 GMT

Probably buying the pack it is primed with. What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Where did my credit go?

HJ15 — Fri, 27 Aug 2021 15:57:19 GMT

Thank you for your reply.

Sending AL to 150 I get the response:

"Your current balance as of today 16:47 is £0.20. Your last top up was £10.00 on 08/06/2021 at 22:30. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee
For info on other Text Services reply HELP or go to ee.co.uk/textservices"

But, I just checked my usage again and it now shows another call that wasn't showing earlier, despite my checking after the calls had completed. There must be a lag in the updating of the usage information. That missing call was what used up the credit. It's very expensive! I don't see pay as you go making any sense to use at all 😞

Hayley

Re: Where did my credit go?

XRaySpeX — Fri, 27 Aug 2021 16:16:10 GMT

You don't currently have a pack. So any calls/texts you make will be charged at per-unit standard rates.

Top-up & then text ALL PACKS to 150 to a buy a pack of your choice giving an allowance of mins, text & data.