topic Re: Packs system unavailable in Archived Posts

Packs system unavailable

Cronny — Fri, 27 Aug 2021 08:39:28 GMT

I activated my new EE number on 12 August 2021 and have not been able to access the Packs. I get the below error on both the website and EE app

Christopher_B — Fri, 27 Aug 2021 10:58:39 GMT

I hope you're well and having a nice Friday, other than this issue of course.

Do you know what Pack you're wanting, or can you not even see your options?

Thanks

Chris

Cronny — Fri, 27 Aug 2021 11:01:14 GMT

I'm having a good Friday thanks and you?

I'm completely new to EE and I'm unable to see any of the Pack options.

Christopher_B — Fri, 27 Aug 2021 11:07:47 GMT

I'm having a good one @Cronny, thanks for asking.

Can I just double check how long your number has been active?

Thanks

Chris

XRaySpeX — Fri, 27 Aug 2021 11:13:29 GMT

Text AL to 150 to see if you have a pack.
Text ALL PACKS to 150 to see what packs you may buy. However £3.95 is not enough to buy a pack. You will need to top-up.

Cronny — Fri, 27 Aug 2021 12:00:31 GMT

@Christopher_B the sim was bought in May I think but only activated on 12 August, so 15 days now.

Cronny — Fri, 27 Aug 2021 12:10:52 GMT

@Christopher_B buying a new pack has solved the problem, thanks for your support.