topic Re: Re: Charge for a call to mobile number when still having free minutes in Archived Posts

Re: Charge for a call to mobile number when still having free minutes

Cherryt — Tue, 24 Aug 2021 21:58:38 GMT

Hello, I have encountered the same problem recently. Is EE still waiving the 150 call charge for payg customers? Thank you.

Re: Re: Charge for a call to mobile number when still having free minutes

XRaySpeX — Tue, 24 Aug 2021 23:22:28 GMT

@Cherryt : No! What are the 1st 6 digits of the no. you are calling?

Re: Re: Charge for a call to mobile number when still having free minutes

Cherryt — Wed, 25 Aug 2021 06:20:04 GMT

00358504*

I am not charged before and after this call.

Re: Re: Charge for a call to mobile number when still having free minutes

Jon_K — Wed, 25 Aug 2021 07:07:53 GMT

Hi @Cherryt.

Were you calling an international number?

International numbers wouldn't be included in your minutes.

Jon

Re: Re: Charge for a call to mobile number when still having free minutes

Cherryt — Wed, 25 Aug 2021 07:15:13 GMT

It's an EU number. As I said, it is not charged before and after. Only that particular call is charged.

Re: Re: Charge for a call to mobile number when still having free minutes

Jon_K — Wed, 25 Aug 2021 07:23:59 GMT

Thanks @Cherryt.

I'll send you a private message on here to get some more information from you.

Please take a look and get back to me.

Jon

Re: Re: Charge for a call to mobile number when still having free minutes

mikeliuk — Wed, 25 Aug 2021 09:32:29 GMT

To save other people searching, 00358 is Finland https://en.wikipedia.org/wiki/List_of_country_calling_codes and guidance for such international calls can be found at https://ee.co.uk/help/help-new/roaming-and-international/calling-and-texting-abroad-from-the-uk/changes-to-call-text-charges-uk-to-eu

Re: Re: Charge for a call to mobile number when still having free minutes

XRaySpeX — Wed, 25 Aug 2021 14:07:09 GMT

It may very well be an EU no., Finland in fact, but calling overseas nos. from the UK is not included in your allowances & so you will be charged.

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .