https://community.ee.co.uk/t5/Archived-Posts/want-to-change-back-to-my-5-pound-plan-with-my-free-boost/m-p/1072464#M294927 <P>I had always been using the 5 pound pack for a month (about 2 yrs), but this year around January it was just gone! Lost all my free boost because I cannot choose that package and customer service has told me to switch to the 1 pound pack for a week, saying that they will keep my free boost. It did for the week and then gone. Not surprised and no need to use that afterwards at that time so i didn't bother to contact them back again for the issue.</P><P>Now that I can see the plan is back, is it possible to let me switch back to my 5 pound pack with my orginial 5 pound pack free boosts?</P> Wed, 25 Aug 2021 05:19:59 GMT ky0na 2021-08-25T05:19:59Z https://community.ee.co.uk/t5/Archived-Posts/want-to-change-back-to-my-5-pound-plan-with-my-free-boost/m-p/1072464#M294927 <P>I had always been using the 5 pound pack for a month (about 2 yrs), but this year around January it was just gone! Lost all my free boost because I cannot choose that package and customer service has told me to switch to the 1 pound pack for a week, saying that they will keep my free boost. It did for the week and then gone. Not surprised and no need to use that afterwards at that time so i didn't bother to contact them back again for the issue.</P><P>Now that I can see the plan is back, is it possible to let me switch back to my 5 pound pack with my orginial 5 pound pack free boosts?</P> Wed, 25 Aug 2021 05:19:59 GMT https://community.ee.co.uk/t5/Archived-Posts/want-to-change-back-to-my-5-pound-plan-with-my-free-boost/m-p/1072464#M294927 ky0na 2021-08-25T05:19:59Z https://community.ee.co.uk/t5/Archived-Posts/want-to-change-back-to-my-5-pound-plan-with-my-free-boost/m-p/1072470#M294928 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1336584">@ky0na</a>.</P> <P>&nbsp;</P> <P>If you can give our <A href="https://ee.co.uk/contact-ee" target="_blank">Customer Care team</A> a call, they will be able to change you to an available pack, and also check your account history to see what boosts you should have.</P> <P>&nbsp;</P> <P>Let us know how you get on.</P> <P>&nbsp;</P> <P>Jon</P> Wed, 25 Aug 2021 06:57:48 GMT https://community.ee.co.uk/t5/Archived-Posts/want-to-change-back-to-my-5-pound-plan-with-my-free-boost/m-p/1072470#M294928 Jon_K 2021-08-25T06:57:48Z