topic New PAYG Packs in Archived Posts

New PAYG Packs

hall68 — Fri, 20 Aug 2021 08:54:08 GMT

Hello,

I had a £15 Data pack 8GB unlimited texts and unlimited minutes which was due to renew tomorrow. This morning I decided to buy one of the new packs the £15 15GB unlimited texts and unlimited minutes. Then later I got the usual text message saying make sure you have £15 credit so your pack can renew tomorrow and that I have £15 credit. I don't understand this as I have bought a new pack and have no credit left just 10p. Is the system just not caught up yet or is my new pack going to disappear tomorrow. I know it sound silly but why still get the reminder when new pack is all set up on my online account?

Thanks

Re: New PAYG Packs

Christopher_G — Fri, 20 Aug 2021 11:34:50 GMT

Hi @hall68

What does it say when you text BALANCE to 150?

Chris

Re: New PAYG Packs

hall68 — Fri, 20 Aug 2021 12:11:49 GMT

Hi thanks for your reply

It says the details of my new pack. I think the system must have needed to catch up or something. It might have been ready to come through as my old pack was ready to renew tomorrow.