topic Re: Pack issues in Archived Posts

Pack issues

Byron_29 — Wed, 18 Aug 2021 15:39:48 GMT

I had an issue with my sim where it was disconnected for no reason, had it reconnected and now I’ve lost my pack and customer services won’t let me call them because I need to top up.

Re: Pack issues

mikeliuk — Wed, 18 Aug 2021 16:54:11 GMT

Hi @Byron_29 ,

~~I believe the call to 150 should be free of charge, and you could also open up an online chat?~~ Good luck!

Sadly the above is not for PAYG. 😩

Re: Pack issues

Christopher_G — Wed, 18 Aug 2021 16:03:08 GMT

Hi @Byron_29

Welcome to the community.

Sorry to hear that your SIM has stopped working. You should be able to call free through the My EE app.

Chris

Re: Pack issues

Byron_29 — Wed, 18 Aug 2021 16:07:25 GMT

To be put through to technical support it’s telling me I need 25p, just think it’s abit mad that in order to get my sim working I have to spend money to receive the pack that I’ve already spent money on if you get me

Re: Pack issues

XRaySpeX — Wed, 18 Aug 2021 16:14:47 GMT

@mikeliuk : Calls to CS from PAYG are 25p each call. Nor is there Live Chat for PAYG.

Re: Pack issues

XRaySpeX — Wed, 18 Aug 2021 16:12:42 GMT

Were you in the middle of your pack or was it reaching its end? Can't you just top-up & buy the same pack again?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Pack issues

Byron_29 — Wed, 18 Aug 2021 16:21:48 GMT

I’d love to say I can afford to top up but not before I get paid, and the issue is that I’m not receiving a service I’ve paid for and I can’t get through to someone