topic Re: Top up credit card payment form expiration date in Archived Posts

Top up credit card payment form expiration date

kaloy — Mon, 16 Aug 2021 06:45:51 GMT

Good day, I cannot input correctly the expiration date of my credit card on the top-up payment form because the drop down selection is only up to 2028 while my card expires on 2029. I tried selecting 2028 but the transaction failed. Thanks for the support.

Re: Top up credit card payment form expiration date

Leanne_T — Mon, 16 Aug 2021 08:55:58 GMT

Hi @kaloy

Thanks for coming to the community.

If you give our Pay as you go Care team a call on 150 or 0800 079 8586, they will help you register the card 🙂

Thanks.

Leanne.

Re: Top up credit card payment form expiration date

kaloy — Mon, 16 Aug 2021 10:07:05 GMT

I need to top up other numbers, not mine.

I'm using this link: https://myaccount.ee.co.uk/app/fast-payment-payg

So I don't want to register/save my credit card.

Re: Top up credit card payment form expiration date

Leanne_T — Mon, 16 Aug 2021 10:30:07 GMT

I see @kaloy

Do you have another card you can use?

If no, please give us a call and the team will be happy to help.

Thanks 🙂

Leanne.

Re: Top up credit card payment form expiration date

XRaySpeX — Mon, 16 Aug 2021 15:01:12 GMT

The Fast Top-up form does not register or save your details. It's a 1-off.

Re: Top up credit card payment form expiration date

kaloy — Tue, 17 Aug 2021 07:15:14 GMT

Okay, but how could I raise this issue to EE support?
Do they have representative in this forum?

Re: Top up credit card payment form expiration date

XRaySpeX — Tue, 17 Aug 2021 07:45:35 GMT

No, you would need to call CS to report it. Use the Freephone no. in my sig.