topic Just use credit how I like in Archived Posts

Just use credit how I like

Paul187 — Tue, 10 Aug 2021 10:34:00 GMT

I have recently purchased a ppayg sim but it won't let me send short code texts?

Re: Just use credit how I like

Chris_B — Tue, 10 Aug 2021 10:35:08 GMT

@Paul187 That’s because they are chargeable you need credit on your account to pay for these. Your allowance doesn’t cover chargeable texts.

Re: Just use credit how I like

Paul187 — Tue, 10 Aug 2021 10:39:35 GMT

Thanks Chris looks like I'll have to move back to 1p mobile where it is allowed.10 quid wasted

Re: Just use credit how I like

Leanne_T — Tue, 10 Aug 2021 12:24:53 GMT

Hi there @Paul187

Thanks for coming to the community.

Our Pay as you go SIM cards come primed with a pack, if you don't want to use a pack, you can text STOP PACK to 150 before you top up and you can then pay to send texts and make calls and top up when needed.

If you would like to use data you would need to purchase a data add-on, you can do this by visiting add-on.ee.co.uk.

Please see our What is pay as you go and flex hibernation, and how do I stop it? article, to ensure you don’t lose your number if you don't use the SIM for awhile.

Thanks 🙂

Leanne.

Re: Just use credit how I like

Paul187 — Tue, 10 Aug 2021 13:17:28 GMT

Thanks for the info Leanne I've texted but looks like as I've topped up already it won't work.Goodbye tenner.

Re: Just use credit how I like

Leanne_T — Tue, 10 Aug 2021 13:22:44 GMT

Hi @Paul187

You can call us on 150 or 0800 079 8586, and the team will see if they can help 🙂

Leanne.

Re: Just use credit how I like

Paul187 — Tue, 10 Aug 2021 17:58:36 GMT

Thanks for your help Leanne.

Re: Just use credit how I like

Leanne_T — Wed, 11 Aug 2021 07:00:37 GMT

No problem at all @Paul187

Come back to the community anytime 🙂

Leanne.