topic Re: It keeps on saying error occured when ever i tried to top up my credit in Archived Posts

It keeps on saying error occured when ever i tried to top up my credit

susybaka69 — Thu, 05 Aug 2021 09:55:25 GMT

Whenever i try to top up my credit it always says error occured and i have tried so many times. pls help

Re: It keeps on saying error occured when ever i tried to top up my credit

Christopher_B — Thu, 05 Aug 2021 11:55:54 GMT

Hi @susybaka69

I hope you're well and and having a nice day, other than this issue of course.

I'm sorry this hasn't been working for you, are you signed into your account or using the fast top up?

Thanks

Chris

Re: It keeps on saying error occured when ever i tried to top up my credit

susybaka69 — Fri, 06 Aug 2021 19:51:32 GMT

I am signed into my acount and im not so sure if i am using fast top up because when i try to top up my credit on my it says i have to add a card and i do that but then it says oops something went wrong, every time i try.

Re: It keeps on saying error occured when ever i tried to top up my credit

Jon_K — Sat, 07 Aug 2021 08:00:42 GMT

Hi @susybaka69.

Can you try using following our Fast Top-Up help page, and let us know if you're able to top-up?

Jon

Re: It keeps on saying error occured when ever i tried to top up my credit

XRaySpeX — Sat, 07 Aug 2021 12:23:26 GMT

Try using Fast Top Up online with a UK bank card. That won't ask you to register a card.