topic Re: Free boosts gone. in Archived Posts

Free boosts gone.

Thelittleamoeba — Wed, 04 Aug 2021 16:46:48 GMT

I had a fair few free data boosts and got a message a few minutes ago saying I'd used 80% of my data followed by a message saying data had run out a few seconds later and upon checking on myee it seems none of my data boosts are included

All of them say pending with a stopwatch beside themeven though I'm halfway through a pack cycle

Re: Free boosts gone.

James_B — Thu, 05 Aug 2021 07:02:00 GMT

Hi @Thelittleamoeba,

Welcome to the EE Community. 🙂

Are you still able to use mobile data?

What response do you get if you text BALANCE to 150?

James

Re: Free boosts gone.

Thelittleamoeba — Thu, 05 Aug 2021 15:56:10 GMT

my balance text said I had unlimited texts remaining but makes no mention of data. All of the data from packs are just sitting on pending as shown in the image attached

Re: Free boosts gone.

Thelittleamoeba — Thu, 05 Aug 2021 17:08:29 GMT

So apparently it will stay pending until another top up after using all data but I definitely find it weird that I somehow used 20% of my 8gb/13gb including boosts in under 4 minutes

Re: Free boosts gone.

Christopher_B — Thu, 05 Aug 2021 17:48:46 GMT

@Thelittleamoeba

That is a lot to use at once. It ,may be best to have a chat with our customer care team so they can look into this with you.

Thanks

Chris