https://community.ee.co.uk/t5/Archived-Posts/Top-up/m-p/1067719#M294686 <P>Every time I top up on the app using my bank card I get a notice saying payment failed and then get an option to add new card or to try again. I press try again, then a few minutes later I get a message saying that my account has been topped up twice. Is this a fault with the app or something else? Twice now the app has topped up double the amount it was supposed to charge. Thanks for your help&nbsp;</P> Wed, 04 Aug 2021 08:18:58 GMT Pnutt1 2021-08-04T08:18:58Z https://community.ee.co.uk/t5/Archived-Posts/Top-up/m-p/1067719#M294686 <P>Every time I top up on the app using my bank card I get a notice saying payment failed and then get an option to add new card or to try again. I press try again, then a few minutes later I get a message saying that my account has been topped up twice. Is this a fault with the app or something else? Twice now the app has topped up double the amount it was supposed to charge. Thanks for your help&nbsp;</P> Wed, 04 Aug 2021 08:18:58 GMT https://community.ee.co.uk/t5/Archived-Posts/Top-up/m-p/1067719#M294686 Pnutt1 2021-08-04T08:18:58Z https://community.ee.co.uk/t5/Archived-Posts/Top-up/m-p/1067758#M294687 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2015396">@Pnutt1</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Have you tried using your <A href="https://id.ee.co.uk/id/login" target="_blank">My EE account online,</A> does the same happen?&nbsp;</P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Wed, 04 Aug 2021 10:08:55 GMT https://community.ee.co.uk/t5/Archived-Posts/Top-up/m-p/1067758#M294687 Leanne_T 2021-08-04T10:08:55Z