topic Re: Free boost minutes. in Archived Posts

Free boost minutes.

CarlH1 — Mon, 26 Jul 2021 11:47:54 GMT

I changed my free boost to extra 50 minutes so first one was 150 minutes that was fine but when got second one was 150 minutes again.?

So my question is shouldn't it be 200 minutes now.??

Or will give 150 minutes free only each time.?

Thanks in advance for any help given in this question.

Re: Free boost minutes.

Leanne_T — Mon, 26 Jul 2021 14:19:55 GMT

Hi @CarlH1

Welcome back to the community.

Can you text BALANCE to 150 and let me know the reply?

Speak soon 🙂

Leanne.

Re: Free boost minutes.

CarlH1 — Mon, 26 Jul 2021 15:01:34 GMT

You have 150 minutes, unlimited texts and 9.0GB remaining until for your £10 Pack. Your remaining data includes 4.0GB of rolled over data. Your last top up was £10.00 For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

Re: Free boost minutes.

Jon_K — Mon, 26 Jul 2021 17:06:52 GMT

Hi @CarlH1.

Can you log into your My EE Account and check the boosts section, and let us know if you have more than one boost?

Our EE Pay As You Go Boosts help page might be able to give you more information.

Jon

Re: Free boost minutes.

CarlH1 — Mon, 26 Jul 2021 17:34:49 GMT

Do you mean below.

Your boosts

Here are the boosts you've already selected, they're already being automatically added to your packs giving you even better value

You've chosen an extra 50 minutes

You've chosen an extra 512MB data

Both have ticks next to them.

Re: Free boost minutes.

Christopher_G — Tue, 27 Jul 2021 07:04:29 GMT

That says to me that you currently have a 50 minute boost and a 512MB data boost, @CarlH1.

Which pack are you on?

Chris

Re: Free boost minutes.

CarlH1 — Tue, 27 Jul 2021 08:56:52 GMT

First time got option chose data second time chose minutes and on second time now, was hard to get minute's though.

Thought could only have one or offer not both? Its really confusing.

Text boost said.

Great news. You will get an extra 50 minutes and 512MB every time you buy a pack. You are also 1 more pack away from being able to add another boost. For more info go to MyEE. ee.co.uk/myee

Does that mean will be minutes then data then minutes.?

Re: Free boost minutes.

Christopher_G — Tue, 27 Jul 2021 14:40:39 GMT

Thanks @CarlH1

Every time you buy 3 x 30 day or 12 x 7 day packs, you can choose a new allowance Boost, in addition to the one(s) you already have. 🙂

Next time you're eligible, try texting BOOST DATA, BOOST MINS or BOOST TEXTS to 150, depending on which one you'd prefer.

Chris

Re: Free boost minutes.

CarlH1 — Tue, 27 Jul 2021 14:53:37 GMT

OK.

But as chose last time boost minutes. And already at 150 minutes shouldn't next one got made in 200mins.?

Re: Free boost minutes.

Jon_K — Tue, 27 Jul 2021 15:54:33 GMT

If you think the current boosts that you have may be incorrect, I'd recommend getting in touch with our Customer Care team, @CarlH1.

They will be able to access your account and check the boosts for you.

Jon

Re: Free boost minutes.

CarlH1 — Tue, 27 Jul 2021 16:07:47 GMT

I tried but no email for them and live chat didn't work and calling is a pain.

But thank you for all help tried to provide me hear its appreciated.

Shame they got no email.

Re: Free boost minutes.

Jon_K — Tue, 27 Jul 2021 16:45:39 GMT

Thanks @CarlH1.

If you get a chance, calling would be the best way to get this resolved.

Jon