topic Pack not activating in Archived Posts

Pack not activating

Timburz — Mon, 26 Jul 2021 18:51:50 GMT

I registered an ee payg sim in my phone in the uk but realised I hadn’t completed payment for a pack before I travelled to Jersey (Channel Islands). I paid for the pack while in jersey and my account says it’s active but I’ve been unable to make texts or calls or use data (unless I’ve been on WiFi) Tried checking obvious settings and they are the same as my partner’s who did the same as me but completed payment for the pack in the uk. Any suggestions??

Re: Pack not activating

XRaySpeX — Mon, 26 Jul 2021 19:06:30 GMT

As you didn't use that PAYG SIM for making calls or texts in UK before you left to go abroad, you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network.

Re: Pack not activating

Timburz — Tue, 27 Jul 2021 09:15:14 GMT

Thank you. The sim was in the phone in the uk and connected to ee, but is the issue that I didn’t send a text or make a call from the uk? Is there any way to contact EE to get it activated??

Re: Pack not activating

Leanne_T — Tue, 27 Jul 2021 09:22:24 GMT

Hi @Timburz

Thanks for coming to the community.

Sorry we are unable to activate the SIM card for you. Once the SIM is used in the UK on the EE network this will activate.

Thanks.

Leanne.