topic Re: Mobile Data not working. in Archived Posts

Mobile Data not working.

randomusername3 — Mon, 26 Jul 2021 22:11:32 GMT

Last year I was easily able to use my mobile data normally without any problems. Now whenever I buy data, it's very unreliable and doesn't seem to work at all.

Yesterday I bought a 100mb pack. I activated my mobile data, still couldn't use online apps, and I still have 100mb of data left which I can't even use.

Re: Mobile Data not working.

XRaySpeX — Mon, 26 Jul 2021 22:33:12 GMT

@randomusername3 : 100 MB? That's not much! You sure of that?

Can you make calls & texts?

What does texting AL to 150 from it fully report verbatim (it is free)?

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Mobile Data not working.

randomusername3 — Mon, 26 Jul 2021 22:43:29 GMT

100MB is enough for what I need it for. And yes, I am sure. The data didn't work at all, hence I still have the full amount on my account.

Yes I can make calls and texts, I did so a few hours ago.

I texted AL to 150. It says the following:

"Your current balance as of today 23:37 is £12.93. You have 100MB remaining until 01/08/2021 for your 100MB 7 day add-on. Your last top up was £10.00 on 11/11/2020 at 15:27.". And yes, it was free.

I made a chargeable text today, and bought the add-on yesterday, as previously stated in my original post.

Re: Mobile Data not working.

XRaySpeX — Mon, 26 Jul 2021 22:45:12 GMT

Are you in UK?

Re: Mobile Data not working.

randomusername3 — Mon, 26 Jul 2021 22:45:40 GMT

Yes I am.

Re: Mobile Data not working.

James_B — Tue, 27 Jul 2021 07:05:18 GMT

Hi @randomusername3,

Welcome to the EE Community. 🙂

What happens when you try to open a web page in your web browser?

James