topic Refund in Archived Posts

Refund

Kansathon — Sat, 24 Jul 2021 19:41:41 GMT

basically I bought £20 voucher for top up my data but before that i don't know how to top up the voucher and then i went on the ee app and click on the 10 £ top up for unintentional and it top up but it not my credit it my mum bank credit so can i please get the money to my mum bank credit.

Re: Refund

XRaySpeX — Sat, 24 Jul 2021 19:47:57 GMT

@Kansathon : PAYG credit it is not refundable.

To use the top-up voucher text VO (space) 16-digit voucher number to 150. You can use the £10 credit after you use that.

Re: Refund

Kansathon — Sat, 24 Jul 2021 19:53:02 GMT

My 20 pounds Vocher i already top up but before that i top up on my phone for 10 pounds with my mum bank credit for unintentional what i want is get the 10 pounds top up back

Re: Refund

BrendonH — Sat, 24 Jul 2021 20:13:43 GMT

PAYG top up in non refundable

Re: Refund

Kansathon — Sat, 24 Jul 2021 20:26:27 GMT

what about top up refund

Re: Refund

XRaySpeX — Sat, 24 Jul 2021 20:33:45 GMT

As we told you it's non-refundable. Surely you can give your Mum £10 & use that credit later?

Re: Refund

Kansathon — Sat, 24 Jul 2021 20:40:02 GMT

how to give my mum a credit then.

Re: Refund

BrendonH — Sat, 24 Jul 2021 20:44:15 GMT

You pay your Mom back. That £10 is on your credit.

Re: Refund

XRaySpeX — Sat, 24 Jul 2021 20:49:18 GMT

You're gonna be buying packs most months, if not all. You just use that £10 to buy a future pack & not have to shell out any money that month.