topic Re: Pay as you go receipt/invoice in Archived Posts

Pay as you go receipt/invoice

lmc_630 — Tue, 16 Feb 2021 13:48:56 GMT

I am calling EE to ask for an invoice/receipt of my Pay as you go plan, but there is an automatic voice whose options give not support on how to ask for this receipt. What can I do?

Re: Pay as you go receipt/invoice

XRaySpeX — Tue, 16 Feb 2021 13:59:55 GMT

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: Pay as you go receipt/invoice

lmc_630 — Tue, 16 Feb 2021 14:42:37 GMT

It is an automatic voice over and it does not said anything about speaking with an agent or ask for help. It only gives the options of top up, pack management, or technical support, bot none of the options help. I have tried also with Option 2 > Option 4, with no success. That is for free bost.

Re: Pay as you go receipt/invoice

James_B — Tue, 16 Feb 2021 16:37:44 GMT

Hi @lmc_630,

Don't worry if you need to select a different option to speak to an advisor. Our Customer Care Team will be happy to help with your query.

James

Re: Pay as you go receipt/invoice

tufty1875 — Thu, 22 Jul 2021 23:57:02 GMT

Seriously? Am I missing something (not impossible)? If I want a simple receipt of payment for PAYG I've got to phone you? And have to do that every month? Looks like I'm going to move to another supplier...

Re: Pay as you go receipt/invoice

Chris_B — Fri, 23 Jul 2021 05:54:35 GMT

@tufty1875 If your a PAYG customer yes. It’s pre pay so you are not sent a bill of any sort.