topic Re: Ee voucher in Archived Posts

Ee voucher

bubitaa — Tue, 13 Jul 2021 10:30:44 GMT

Hello there! I need your help. I moved to Bulgaria but still using my tmobile. I use ee top up vouchers so I can use internet over here, but the problem this time is, that it does not work. I tried three g, four g, two g nothing seem to work and not sure what can I do. i restarted the phone, it is an iphone as well but still no internet. roaming is on.

Please help

Re: Ee voucher

XRaySpeX — Tue, 13 Jul 2021 11:47:58 GMT

Are you texting VO space 16-digit voucher no. to 150?

Re: Ee voucher

bubitaa — Tue, 13 Jul 2021 13:06:15 GMT

Yes and I got a text back that I can use internet for the next 6 months. So I put the roaming on, then I clicked on 3G on, but there is no internet at all.

Re: Ee voucher

bubitaa — Tue, 13 Jul 2021 13:11:22 GMT

Sorry, I topped up first. Then I texted 6MONTHWEB to 441 and then I got that text back.

Re: Ee voucher

Leanne_T — Tue, 13 Jul 2021 14:19:40 GMT

Hi @bubitaa

Thanks for coming to the community.

Has the 6MONTHWEB worked in Bulgaria previously?

Do you have signal showing?

Thanks 🙂

Leanne.

Re: Ee voucher

EssexBoyEE — Tue, 13 Jul 2021 14:30:01 GMT

From memory, and this is from some time back, the 6MONTHWEB to 441 was a £20 buy pack that gave you Unlimited Internet for Six Months on EE 3G Only Network, ie,the Old T Mob Network. The Pack was limited, it gave you 500mb per month of Internet, then after 500mb it became Internet Browsing Only, ie, No Downloads or Streaming untill your next month of 500mb.

1. This would have been a TM PAYG SIM, and didn't think the TM PAYG Sims allowed automatic Roaming.

2. Did you have or buy a TM Roaming pack to use in Bulgaria and if so did it have an Internet allowance.

3. I honestly didn't think this 6Month pack was still available or still worked, and I don't believe it was designed to work whilst Roaming anyway.

Who told you or where did you get the information from that this Pack Add On would work in Bulgaria and do you still have Credit on the Phone.

Re: Ee voucher

bubitaa — Tue, 13 Jul 2021 14:43:59 GMT

Thank you, Leanne. No

No, I had no problems. Have been using this for years. But does not work this time for some reason.

Not sure about the signal.

Re: Ee voucher

bubitaa — Tue, 13 Jul 2021 14:50:32 GMT

This is a T-Mobile pay as you go booster, which you can use anywhere in the EU. The one I use is £40 for 6 months of Internet on phone. I've been using this for few years now. And always been working whlist roaming.

Re: Ee voucher

EssexBoyEE — Tue, 13 Jul 2021 16:45:47 GMT

Ok looks like they changed it from £20 to £40 to include the EU,in 2018

You just need to clarify whether it's still a valid Booster Pack now.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://ee.co.uk/content/dam/ee-help/help-pdfs/t-mobile/t-mobile-pay-as-you-go-boosters-122018.pdf&ved=2ahUKEwjB9pfpveDxAhUSZcAKHZCeD5gQFnoECAMQAQ&usg=AOvVaw2oK_QAA97jwugWlrWQ_btc&cshid=1626194482728

Re: Ee voucher

bubitaa — Thu, 15 Jul 2021 17:57:37 GMT

Ok, but is there a free number I can ring and ask this?

Thank you.

Re: Ee voucher

XRaySpeX — Thu, 15 Jul 2021 18:02:42 GMT

No, but there is a 25p per call number for PAYG users in my sig.

Re: Ee voucher

bubitaa — Thu, 15 Jul 2021 18:41:21 GMT

If you meant this number +44 800 079 8586, I tried it, but there is no anyone to talk to, I tried different options. I tried to ring 150 but it wont let me do it.

So basically I can not speak to anyone from T-Mobile for real and I don't know how to resolve the problem. Cause I paid money for something which is supposed to work in the EU.

Re: Ee voucher

Jon_K — Fri, 16 Jul 2021 06:46:18 GMT

Hi @bubitaa.

What happens when you try to call 150? Do you get an automated message?

Jon