topic Re: pack didn't renew in Archived Posts

pack didn't renew

Lee1872 — Wed, 14 Jul 2021 14:57:14 GMT

Hi my £10 everything pack hasn't renewed for some reason even though I had the £10 topup done before it was due, when I text ba or Al I get a £10 balance, I have lots of rolled over data so don't want to start a new different pack is this an issue with EE ?

Re: pack didn't renew

Christopher_B — Wed, 14 Jul 2021 16:56:26 GMT

Hi @Lee1872

Welcome to the community 😊

I hope you're well and having a nice day, other than this issue of course.

How long before the pack was due to renew did you top up?

Thanks

Chris

Re: pack didn't renew

Lee1872 — Wed, 14 Jul 2021 17:02:47 GMT

I got the reminder to topup text yesterday @ 08.36 & topped up £10 @ 22.51 but my pack still hasn't renewed

thanks for the welcome🙂

Re: pack didn't renew

Christopher_B — Wed, 14 Jul 2021 17:08:25 GMT

Thanks @Lee1872

You should be able to text NOW to 150 to activate your pack.

Could you please give that a go and let me know if it works?

Thanks

Chris

Re: pack didn't renew

Lee1872 — Wed, 14 Jul 2021 17:21:44 GMT

Thanks, just tried that, got text back saying I need more funds to renew my pack but I topped up last night as already stated previously & when I text ba to 150 it tells me I have £10 credit...bizarre

Re: pack didn't renew

Christopher_B — Wed, 14 Jul 2021 17:31:26 GMT

Thanks for trying that @Lee1872

The best thing to do is have a chat with our customer care team so they can look into this with you.

Thanks

Chris