topic Re: Re: PAYG SIM Not Provisioned in Archived Posts

Re: PAYG SIM Not Provisioned

garethfleming — Sat, 03 Jul 2021 21:25:07 GMT

Can I just add that I'm in exactly the same situation (don't mean to hijack another thread). Ordered a PAYG sim from the EE website. It arrived today but my phone is telling me that the sim is not provisioned.

Re: Re: PAYG SIM Not Provisioned

Christopher_G — Sun, 04 Jul 2021 07:31:33 GMT

Hi @garethfleming

Welcome to the community.

It can take up to 24 hours to activate. Could you restart your device this morning and let us know if it's working?

Thanks

Chris

Re: Re: PAYG SIM Not Provisioned

garethfleming — Mon, 05 Jul 2021 08:29:19 GMT

Again, I don't want to hijack someone else's thread, so I'll move this to a
new thread, eventually.

That being said, the SIM still hasn't been provisioned according to my
phone.

Re: Re: PAYG SIM Not Provisioned

Leanne_T — Mon, 05 Jul 2021 08:49:25 GMT

Hi @garethfleming

Thanks for coming back to us.

I would suggest giving our Pay as you go Care team a call, they can get this looked into for you.

Let me know how you get on 🙂

Leanne.

Re: Re: PAYG SIM Not Provisioned

XRaySpeX — Mon, 05 Jul 2021 11:22:14 GMT

@garethfleming : Moved! I don't think you can.