topic Re: sim card suspended 2 months no usage in Archived Posts

sim card suspended 2 months no usage

juliansigs — Thu, 10 Jun 2021 07:41:24 GMT

hi everyone,

my friends sim card hasn't been used for 2 months, its a pay as you go line, he checked his sim card the other day and realized that there was no network. after 2 months would it be possible to recover that number?

Re: sim card suspended 2 months no usage

bristolian — Thu, 10 Jun 2021 07:51:52 GMT

Hi @juliansigs

Welcome to the community

The hibernation policy that is the most common cause of PAYG accounts being disconnected, doesn't kick in until 6months of no chargeable use. If this is genuinely 2months, there may be another reason.

Take a read of the help page I've linked to, and see whether that could be the reason. If not, does another EE phone work in the same location?

Re: sim card suspended 2 months no usage

James_B — Thu, 10 Jun 2021 07:58:48 GMT

Hi @juliansigs,

Welcome to the EE Community. 🙂

That's great advice from @bristolian. Do you know if the most recent usage was just for incoming, non chargeable use?

James

Re: sim card suspended 2 months no usage

drub — Fri, 02 Jul 2021 23:56:07 GMT

in other words the notion a "suspended" SIM can be reactivated is a myth.

Perhaps it'd be an idea to give customer services the heads up on this

Re: sim card suspended 2 months no usage

Jon_K — Sat, 03 Jul 2021 07:54:52 GMT

Hi @drub.

Welcome to the community.

Are you having trouble with a SIM card being suspended too?

Jon