topic MiFi Management in Archived Posts

MiFi Management

GeorgiaYH — Fri, 02 Jul 2021 12:22:50 GMT

Hi,

I work for a social housing provider and we recently purchased 10 pay as you go EE WiFi Mini's to use with customers/start a lending scheme to help customers access the internet.

Is there a way I can link all 10 of these to one EE account and remotely manage the data usage? I just want to be able to see how much data they have left/see when they have run out of data and top up if needed.

Thanks

Re: MiFi Management

Christopher_G — Fri, 02 Jul 2021 14:35:59 GMT

Hi @GeorgiaYH

Welcome to the community.

Have you already created a My EE account for one of the numbers?

Chris

Re: MiFi Management

GeorgiaYH — Fri, 02 Jul 2021 14:53:05 GMT

Hi Chris,

I've created a My EE account but it wont let me link the number - when I try to link it online it says:

To finish setting up your account:

Grab your 4GEE WiFi device
Connect it to your tablet, phone or laptop
Log in and continue

I've done this so the MiFi is working, but it isn't linked to my account and i cant figure out why

Re: MiFi Management

Christopher_B — Fri, 02 Jul 2021 15:12:20 GMT

Hi @GeorgiaYH

As you've done as it asked and it's still not working, the best thing to do is have a chat with our customer care team so they can look in to this with you.

Thanks

Chris

Re: MiFi Management

XRaySpeX — Fri, 02 Jul 2021 17:47:57 GMT

MyEE doesn't work for registering PAYG MBB devices or at least those with data SIMs. It stops at telling you to connect your device & login to it, but when you've done as instructed it doesn't have anywhere for you to say you've done it.

You may continue using your device but you just can't register it to MyEE.

Go to http://add-on.ee.co.uk/status from the device will tell you your usage.

Go to http://add-on.ee.co.uk/purchase from the device to buy add-ons.