topic Re: Topping up in Archived Posts

Topping up

Rahul3 — Thu, 01 Jul 2021 16:25:04 GMT

On the EE mobile app I tried purchasing a pack and however when I click it to buy it a “this purchase hasn’t gone through” and “try again later” I’ve been trying for couple days now and it still won’t work. And I’m not sure if this is related to it but I’ve stopped receiving calls on my phone for some reason.

Re: Topping up

XRaySpeX — Thu, 01 Jul 2021 16:37:01 GMT

Where are you? When did you last make a chargeable action?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Topping up

Rahul3 — Thu, 01 Jul 2021 16:41:56 GMT

I’m currently in the uk near Birmingham,

this is my first time trying to purchase an add on.

I am unable to text “Al” to 150ad it’s not free.

Re: Topping up

XRaySpeX — Thu, 01 Jul 2021 16:49:52 GMT

But it is free throughout the EU!

Why can't you text AL? What happens when you try?

Re: Topping up

Rahul3 — Thu, 01 Jul 2021 17:32:57 GMT

When I try texting “al” to 150 the message has the “not delivered” under the text on my iPhone. I’m unsure why

Re: Topping up

XRaySpeX — Thu, 01 Jul 2021 17:40:06 GMT

For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

Re: Topping up

XRaySpeX — Thu, 01 Jul 2021 17:56:50 GMT

Posted in the open:

@Rahul3 wrote:

“For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.“

im sorry but I’m confused. Am I meant to have the EE number +447958879879 on my phone?

Yes, within the Settings of your Messaging app. What phone is it?