topic Re: Cannot make or receive calls or texts in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/Cannot-make-or-receive-calls-or-texts/m-p/1061327#M294354 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1938298">@Laura2779</a>&nbsp;</P> <P><BR />Welcome to the community</P> <P>&nbsp;</P> <P>I would recommend you take a read of <A href="https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/833279?" target="_blank" rel="noopener">this help page</A> which explains EE's hibernation policy.</P> <P>&nbsp;</P> <P>If you've not used your PAYG phone for 2years, it will almost certainly have been disconnected. Your number and any credit on it, will have been lost.</P> Wed, 30 Jun 2021 11:29:59 GMT bristolian 2021-06-30T11:29:59Z Cannot make or receive calls or texts https://community.ee.co.uk/t5/Archived-Posts/Cannot-make-or-receive-calls-or-texts/m-p/1061325#M294353 <P>I haven't used my phone for around 2 years, I've just found it and switched it on but can't receive calls or texts. I can't top it up at the moment so am unsure if i can call out or send texts. I'm in the uk.&nbsp;</P> Wed, 30 Jun 2021 11:17:50 GMT https://community.ee.co.uk/t5/Archived-Posts/Cannot-make-or-receive-calls-or-texts/m-p/1061325#M294353 Laura2779 2021-06-30T11:17:50Z Re: Cannot make or receive calls or texts https://community.ee.co.uk/t5/Archived-Posts/Cannot-make-or-receive-calls-or-texts/m-p/1061327#M294354 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1938298">@Laura2779</a>&nbsp;</P> <P><BR />Welcome to the community</P> <P>&nbsp;</P> <P>I would recommend you take a read of <A href="https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/833279?" target="_blank" rel="noopener">this help page</A> which explains EE's hibernation policy.</P> <P>&nbsp;</P> <P>If you've not used your PAYG phone for 2years, it will almost certainly have been disconnected. Your number and any credit on it, will have been lost.</P> Wed, 30 Jun 2021 11:29:59 GMT https://community.ee.co.uk/t5/Archived-Posts/Cannot-make-or-receive-calls-or-texts/m-p/1061327#M294354 bristolian 2021-06-30T11:29:59Z