topic Re: Cannot use brand new SIM in Archived Posts

Cannot use brand new SIM

akist — Tue, 29 Jun 2021 14:41:14 GMT

I have bought an EE SIM which arrived today. Want to check signal and quality. The letter that came with the SIM says "1. pop it in 2. join my EE 3. pay for your pack".

I cannot see an option to pay and when I try to register my number it says "you can only associate a number for an EE Consumer or Small Business plan"

Any idea what I can do to use this SIM?

Re: Cannot use brand new SIM

bristolian — Tue, 29 Jun 2021 15:13:26 GMT

Hi @akist

Welcome to the community

Is this a PAYG SIM? Or a new pay-monthly SIM-only plan? I suspect the former, but confirmation would be useful.

And what are you trying to register it for?

Re: Cannot use brand new SIM

akist — Tue, 29 Jun 2021 15:26:22 GMT

It is a pay as you go. I got it online from EE. Put it in the phone, does not allow me to make calls. The EE website does not show me how to pay for the SIM and it is curious they are making it so hard to let people pay them...

Re: Cannot use brand new SIM

Christopher_B — Tue, 29 Jun 2021 16:27:26 GMT

Hi @akist

Welcome to the EE Community 😊

I hope you're well and having a nice day, are you up to much?

Can I please just check, did you pay for the SIM to already have a pack when it's activated?

Thanks

Chris

Re: Cannot use brand new SIM

akist — Tue, 29 Jun 2021 18:30:36 GMT

I cannot recall if I paid for it. The letter it came with says I need to pay for the pack, which is the £10. But there is no way I can see to pay for it and when I try to register my number it gives that error. Crazy!

Re: Cannot use brand new SIM

XRaySpeX — Tue, 29 Jun 2021 21:13:40 GMT

@akist : Try using Fast Top Up online with a UK bank card.

Re: Cannot use brand new SIM

akist — Tue, 29 Jun 2021 22:33:01 GMT

Thank you for the link. When I try to enter my number it says

"Some errors have occurred"

.....

Re: Cannot use brand new SIM

James_B — Wed, 30 Jun 2021 06:50:03 GMT

Hi @akist,

Does your phone show it is connected to EE in the status bar?

James

Re: Cannot use brand new SIM

akist — Wed, 30 Jun 2021 07:20:58 GMT

Hello again, yes, fully connected but not allowed to make calls. "Not registered on network".

I think I need to "activate" the SIM first but the website won't let me. There are dozens of same error messages on the forums. Definitely a website issue.

Re: Cannot use brand new SIM

James_B — Wed, 30 Jun 2021 07:32:17 GMT

Hi @akist,

What happens if you try to open a web page when connected to mobile data?

James

Re: Cannot use brand new SIM

akist — Wed, 30 Jun 2021 07:50:51 GMT

I am using my home PC to access this website. I cannot use the phone at all as the SIM is disabled.

Re: Cannot use brand new SIM

akist — Wed, 30 Jun 2021 08:06:15 GMT

Re: Cannot use brand new SIM

James_B — Wed, 30 Jun 2021 08:13:09 GMT

Hi @akist,

If you try to load a web page over mobile data, are you redirected to purchase a pack/add-on or do you see a message saying you have no internet connection?

James

Re: Cannot use brand new SIM

akist — Wed, 30 Jun 2021 09:06:57 GMT

It says "no internet connection". Signal is good, 4/5.

Re: Cannot use brand new SIM

James_B — Wed, 30 Jun 2021 09:25:50 GMT

Thanks @akist

Are you in the UK?

James