topic Re: Re: Cannot use brand new SIM in Archived Posts

Re: Cannot use brand new SIM

sarahmcb — Tue, 29 Jun 2021 15:17:52 GMT

I'm having exactly the same issue. I enter the phone number to register it and get the error "Sorry, you can only associate a number for an EE Consumer or Small Business plan.
If you're having trouble, call 150 from your EE phone. More ways to get in touch >" It's a new SIM card for pay as you go. Not switching from any other account. And when I click on 'top up' it asks for the phone number and gives the exact same error message.

Re: Re: Cannot use brand new SIM

Chris_B — Tue, 29 Jun 2021 18:18:21 GMT

@sarahmcb Is the SIM card activated? Do you see the Signal showing on the device?

Re: Re: Cannot use brand new SIM

winniedapoog — Tue, 29 Jun 2021 20:21:00 GMT

I'm having the same issue. Just received a new SIM today, and tried to activate it and got the same error message. My phone does not get a signal either.

Re: Re: Cannot use brand new SIM

sarahmcb — Tue, 29 Jun 2021 20:31:40 GMT

Yeah, it just doesn’t work. There’s lots of people on this forum reporting this error going back years and NO solutions offered from EE. Worse - when you try and access their “help” via phone or chat you get the SAME error message when you enter the phone number.

EE can’t be bothered to fix this. Cut your losses and got to O2 or another competitor. That’s what I’ve done to resolve this.

Re: Re: Cannot use brand new SIM

XRaySpeX — Tue, 29 Jun 2021 21:00:10 GMT

Try using Fast Top Up online with a UK bank card.