topic Re: Top up online isn't working in Archived Posts

Top up online isn't working

johnderrick24 — Sun, 27 Jun 2021 16:58:34 GMT

No matter what I try I cannot get the online top-up to work for my pay-as-you account.

I complete all of the stages with £10 but then at stage 3 I am told 'payment successful' but with '£N/A'.

Does anyone know what I am doing wrong??!?

Re: Top up online isn't working

Ems16 — Sun, 27 Jun 2021 18:11:59 GMT

Hi Iam having the same issues I’ve tried a few different cards and each one comes up oops something went wrong payment not accepted. Still trying to figure out why. Last night there was a message saying error and they was fixing the website and app but I got on no problem just now but payment still not working.

Re: Top up online isn't working

XRaySpeX — Sun, 27 Jun 2021 20:39:59 GMT

Try using Fast Top Up online with a UK bank card.

Re: Top up online isn't working

Jon_K — Mon, 28 Jun 2021 06:53:34 GMT

Hi @johnderrick24 and @Ems16.

Welcome to the community.

Have you been able to complete a top-up following the advice above?

Jon

Re: Top up online isn't working

johnderrick24 — Mon, 28 Jun 2021 10:41:22 GMT

Thanks all,

just tried the fast top up but it didn’t work. I’m stuck at stage 2. It states that additional payer authorisation is required but nothing happens?