topic Re: Unable to understand the fraud in Archived Posts

Unable to understand the fraud

Barza — Mon, 21 Jun 2021 14:24:43 GMT

Me and my husband bought twp new ee sim cards with 40 GB date and free unlimited mintues,worth of 30 pounds each from heathrow airport, but looks like we don't have any data or free mintues other than 20 pounds balance. Helpline runs in pre selected automated options and there is now way to connect to helpline personnel. Highly disappointed.

Re: Unable to understand the fraud

martyn413 — Mon, 21 Jun 2021 14:48:02 GMT

Hello @Barza

Which shop did you purchase the sim cards from and do you have the receipt?

Thanks,
Martyn

Re: Unable to understand the fraud

XRaySpeX — Mon, 21 Jun 2021 15:15:18 GMT

You spent £30 on each & have £20 left as credit? Sounds like it comes with a £10 pack.

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Unable to understand the fraud

Barza — Mon, 21 Jun 2021 16:18:44 GMT

We purchased the sims from vendor machines at Queen's terminal 2, close to parking at Heathrow. Yes, we have the receipt which I'm attaching here.

Re: Unable to understand the fraud

Barza — Mon, 21 Jun 2021 16:20:30 GMT

Re: Unable to understand the fraud

martyn413 — Mon, 21 Jun 2021 21:59:56 GMT

Hi @Barza

Thank you for attaching a picture of the receipt. I think @XRaySpeX is correct and that your sims have been preloaded with the £10 pack. Good news is that EE are now offering more data for less money.

I believe the £20 pack now comes with 50GB data and unlimited calls and texts. Text BALANCE to 150 for balance information then text ALL PACKS to 150 to see what the latest packs are available.

Thanks,
Martyn

Re: Unable to understand the fraud

XRaySpeX — Tue, 22 Jun 2021 00:13:01 GMT

@martyn413 wrote:

I believe the £20 pack now comes with 50GB data and unlimited calls and texts.

Only if you buy the online exclusive Summer Data Offer PAYG SIMs from the online EE shop, not for adding to any-old PAYG SIM bought elsewhere. The normal £20 PAYG Pack contains 15GB data pm.

Re: Unable to understand the fraud

Barza — Tue, 22 Jun 2021 16:39:19 GMT

As per the information on the sim packs, these come with 40 GB data in each, with unlimited local texts and calls. I'll attaching the pictures now. The helpline is useless and a wastage of time as it works only on pre-selected automated options and there is no way to talk to customer representative and get the problem fixed.

Re: Unable to understand the fraud

Barza — Tue, 22 Jun 2021 16:43:10 GMT

Both the sims we bought we new and it was clearly written there that each comes with 40 GB data and unlimited local calls and texts, for 30 pounds each, without any additional cost for one month. But unfortunately there us no data, calls or text allowance in our accounts as shown in the picture.

Re: Unable to understand the fraud

Barza — Tue, 22 Jun 2021 16:48:06 GMT

I emailed to customer support yesterday, but haven't received any response yet. I'm attaching the picture of the vending machiene from where we bought the sims.

Re: Unable to understand the fraud

XRaySpeX — Tue, 22 Jun 2021 18:30:11 GMT

They look remarkedly like the online £20 EE Summer Data Offer SIMs except they come with only 40GB data for 3 months instead of 50GB.

It would appear that you paid the seller £10 each purely for the pleasure of selling you £20 items.

As you have already spent £1.05 (on calls?) of the initial £20 top-up the primed pack cannot now be auto bought & won't kick in until you top it up to at least £20.

Re: Unable to understand the fraud

Barza — Tue, 22 Jun 2021 18:29:02 GMT

Oh that's the worst kind of fraud.... highly disappointed. I'll change my service provider. Wouldn't recommed EE to anyone

Re: Unable to understand the fraud

XRaySpeX — Tue, 22 Jun 2021 18:37:35 GMT

It's not EE but the seller, SIM Local, you have dispute with. It's they who may have defrauded you.

However it could be of your own making. Who did you call for £1.05 from that SIM?

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.