topic Re: Wrong pack in Archived Posts

Wrong pack

Kai7 — Fri, 03 Apr 2020 11:17:39 GMT

I used the text service to purchase a pay as you go pack. But was given the wrong pack. Now I can't change it?

i request £10 talk pack, I received 10 pack

Re: Wrong pack

Christopher_G — Sat, 04 Apr 2020 08:29:03 GMT

Hi @Kai7

Welcome to the community.

What did you text to 150? Could you send over a screenshot and we'll do our best to help?

Which pack did you receive?

Chris

Re: Wrong pack

5amH45lam — Sun, 20 Jun 2021 14:36:03 GMT

Hi, the exact same thing happened to me. I wanted a Talk10 pack. I typed it in three separate occasions, yet I received a Pack10 as soon as I topped up. I did t even get the chance to choose. Message screenshot attached.

Can this be swapped, please. I only need 6GB data really, but I needed the 400

minutes, as I ran out of call time this month with only 100 mins.

Thanks in advance,

5amH45lam

Re: Wrong pack

Christopher_B — Mon, 21 Jun 2021 06:52:26 GMT

Hi @5amH45lam

Welcome to the community 😊

I hope you're well and having a nice day, other than this issue of course.

Can I please just check, is this your first top-up or have you had the line a while?

Thanks

Chris