topic Re: Pack activation in Archived Posts

Pack activation

Profile closed — Sun, 20 Jun 2021 10:34:30 GMT

Hello,

I got a new SIM and I have the £15 pack.

I did browse and used data but data stopped working after a while..

As per my EE app, my pack still isn't activated.

I checked my data usage if I've used everything. But I've just used 55 MB.

I can't make a call or use data.

Can anyone help?

XRaySpeX — Sun, 20 Jun 2021 11:46:03 GMT

@Profile closed : Where are you?

What does texting AL to 150 from it fully report verbatim (it is free)?

Profile closed — Sun, 20 Jun 2021 11:49:35 GMT

I am in Leicester, UK.

Christopher_G — Sun, 20 Jun 2021 13:52:39 GMT

What does texting AL to 150 say back to you, @Profile closed?

Chris

Profile closed — Sun, 20 Jun 2021 13:56:33 GMT

This is the response I got:

Your current balance as of today 14:53 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

XRaySpeX — Sun, 20 Jun 2021 14:02:15 GMT

@Profile closed wrote:

data stopped working after a while.

How's long a "while"? 30 days?

Profile closed — Sun, 20 Jun 2021 14:05:50 GMT

For reference, I got my SIM card YESTERDAY.

As mentioned, I did use 50 MBs of data after which data stopped working.

I haven't made any calls or any texts except the AL to 150 just now.

Also attaching a screenshot from my app.

XRaySpeX — Sun, 20 Jun 2021 14:14:12 GMT

Images showing personal info like phone nos. cannot be approved for display to the public. You wanna be spammed? Obscure it.

Profile closed — Sun, 20 Jun 2021 14:20:40 GMT

Got it. Thanks!

I'm attaching the screenshot now.