topic Re: Topup in Archived Posts

Topup

Han26 — Sun, 13 Jun 2021 16:10:29 GMT

Hi,

I am top up my phone with a voucher, when i try to get a pack10 (4Go...) I receive a message: (thanks - you've purchase a new pack

we've taken £0.00 from you credit...

you have now £10 credit)

please help me to sort out this issue

Re: Topup

XRaySpeX — Sun, 13 Jun 2021 16:25:20 GMT

@Han26 : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Topup

Han26 — Sun, 13 Jun 2021 16:56:00 GMT

I am not able to text 150, i am abroad i receive a message: "not delivered

Re: Topup

XRaySpeX — Sun, 13 Jun 2021 17:42:48 GMT

Where are you? Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.