topic Re: Starting Data Pack £1 early (usual texts to 150 do not work) in Archived Posts

Starting Data Pack £1 early (usual texts to 150 do not work)

pelusa1 — Tue, 30 Jun 2020 07:59:40 GMT

I've been trying to start my pack early since yesterday.

Usually, this would be an easy process involving texting to 150 "DP1", after 150 replies, texting back "YES", and then, after the second reply, answering "NOW".

It all works until I reply "YES". The text back saying I must use text them back (saying Now), never arrives.

Simply sending a text that says "NOW" triggers a message back saying you have a pack but if you want one to start early buy one and then text NOW...

I've tried several times and always the same happens. I think my pack is an old one (doesn't seem listed anywhere) as I've had it for years. So I wonder if this means EE is trying to push me towards another (more expensive) deal?

As I've had it so long, I have several boosts, which I don't want to lose, of course.

Thanks in advance!!

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

XRaySpeX — Tue, 30 Jun 2020 08:50:32 GMT

Had you fully exhausted your previous pack? In that case you wouldn't text NOW as it would renew immediately you bought it.

What does texting AL to 150 report exactly?

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

pelusa1 — Tue, 30 Jun 2020 09:19:17 GMT

Hi,

Thanks! I generally can start the packs early through that set of steps, even if there's minutes or tests remaining (I usually run out of data first).

Texting AL brings back a text saying I have plenty of money on the balance, plus texts and minutes left "remaining on your £1 Data Pack".

I want to start the pack early, but as I mentioned, after sending "DP1" I get a message that says:

"To buy a new £1 Data pack reply YES. It will start when your current pack expires or to star it early text NOW to 150 after you've bought it"

After sending YES I get nothing back.

What else can I do?

Thanks!

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

Christopher_G — Tue, 30 Jun 2020 11:27:40 GMT

Hi @pelusa1

Welcome to the community.

Are you able to add the pack through your My EE account?

Chris

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

XRaySpeX — Tue, 30 Jun 2020 13:10:30 GMT

@pelusa1 wrote:

Thanks! I generally can start the packs early through that set of steps, even if there's minutes or tests remaining (I usually run out of data first).

Yes, That's what I'd expect when you had stuff remaining for that sequence to work, But I'm asking the reverse whether the last pack could have exhausted everything?

In which case after your YES text there is no need for !50 to come back to tell you to text NOW as it would start now anyway by reason of it being expired by exhaustion, if you see what I mean.

So again, What does texting AL to 150 report exactly now?

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

pelusa1 — Tue, 30 Jun 2020 13:46:45 GMT

Hi,

No, that's not the case. My current pack still has over 50 minutes and texts, just no data. And I have plenty of £ credit.

As mentioned, this has happened to me before (finishing data before the pack runs out) and I follow those steps to start the pack early, and it works after the cycle of text messages to 150, finishing with the "NOW". But this time, I never get that final text from 150.

Cheers!

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

pelusa1 — Tue, 30 Jun 2020 13:47:39 GMT

Hi!

Thanks for your message.

Through my account I only get given options for more expensive packs, but not my £1 data pack.

Thanks!

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

Christopher_G — Tue, 30 Jun 2020 13:54:54 GMT

It may be worth speaking to our Mobile Care team, @pelusa.

They'll do their best to help.

Chris

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

africorn — Sun, 06 Jun 2021 07:28:09 GMT

I have the same problem (a year later!) Did you ever find a solution to that? They don't publicize DP1 anywhere, but I've had it for quite a long time too - I think I'm up to about 1.2 Gb data now. But if I'm away from WiFi I often run out of data, and as you say, there is no response to typing YES. I hate phoning Support, but maybe I'm going to have to!

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

Leanne_T — Sun, 06 Jun 2021 07:59:51 GMT

Morning @africorn

Thanks for coming to the community.

Have you text NOW to 150?

Do you have the option to start the pack in your My EE account?

Thanks 🙂

Leanne.

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

africorn — Sun, 06 Jun 2021 19:56:30 GMT

I haven't texted NOW yet, in part because I had no response from EE when I said YES (I imagine that when you say you want to buy a fresh pack, the money would come off your balance and the system would be waiting till you were ready to use it with NOW), and I wasn't ready to renew it because I hadn't run out of data yet. But in the past I have tried sending YES and then NOW and absolutely nothing happened. I see from Community posts that I am not the only DP1 user who has this problem (going back at least a year).

Sent from my iPhone

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

Leanne_T — Mon, 07 Jun 2021 07:03:32 GMT

Hi @africorn

Thanks for coming back to me.

When you wish to start your pack, can you text NOW to 150 and if you have any problems, please give us a call on 150 🙂

Our Pay as you go Care team will be happy to help.

Thanks.

Leanne.

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

africorn — Mon, 07 Jun 2021 14:12:30 GMT

I got the following response to NOW:

"You already have a Pack, but if you would still like to start another one straight away, please text ALL PACKS to 150, buy a pack with your credit and then text NOW to 150."

ALL PACKS does not show DP1, nor can I buy it from within the EE app.

I don't want to have to phone customer service if I can possibly help it. Nice as the support staff are, it is always a real trial for me trying to get through and then explaining my situation to the person at the other end.

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

Leanne_T — Mon, 07 Jun 2021 14:23:27 GMT

Thanks @africorn

I am sorry we have no account access on the community.

To get this looked into you would need to give us a call and the team will be more than happy to help 🙂

Thanks.

Leanne.

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

XRaySpeX — Mon, 07 Jun 2021 14:31:22 GMT

@africorn : DP1 is an old-style pack that is no longer available. If you already have it from before you may continue using it time-after-time as long as you let it expire normally & then auto renew. What you can't do is buy it again in order to curtail your current active pack early & then texting NOW to get it to start early.

Re: Starting Data Pack £1 early (usual texts to 150 do not work)

africorn — Mon, 07 Jun 2021 15:52:17 GMT

Thanks. I'd more or less figured that by now. So if I run out of data before the end of my pack I have to buy expensive data from EE to top up. Though there's bound to be some other solution if I look further afield 🙂 It's not a situation I find myself in often.