topic Re: Purchased a Pack but not showing even after sendung Pack10 to 150 in Archived Posts

Purchased a Pack but not showing even after sendung Pack10 to 150

Angelieebba — Mon, 07 Jun 2021 06:30:19 GMT

Hi.

I have £10 on my credit. Tried texting PACK10 to 150 but it still doesn't show on my app.

Re: Purchased a Pack but not showing even after sendung Pack10 to 150

Leanne_T — Mon, 07 Jun 2021 07:15:06 GMT

Morning @Angelieebba

Thanks for coming to the community.

When did you purchase the pack?

Can you text BALANCE to 150 and let me know the reply?

Speak soon 🙂

Leanne.

Re: Purchased a Pack but not showing even after sendung Pack10 to 150

Angelieebba — Mon, 07 Jun 2021 07:22:45 GMT

Balance is still £10.

I tried using my top up credit to have £10 pack but it doesn't show on my allowances. And I still have the £10 credit.

I sent Pack10 to 150. I also tried it on my EE website and on the app but doesn't work. I also restarted my phone and sent AL and balance a couple of times.

Re: Purchased a Pack but not showing even after sendung Pack10 to 150

Leanne_T — Mon, 07 Jun 2021 07:52:26 GMT

Thanks @Angelieebba

If you text ALL PACKS to 150, does the pack show as available?

Thanks 🙂

Leanne.

Re: Purchased a Pack but not showing even after sendung Pack10 to 150

Angelieebba — Mon, 07 Jun 2021 07:57:25 GMT

Yes. And I have texted PACK10 after that.

It says:

Thanks, you now have the £10 pack. It will start when you make a call, send a text or go online and £10 will come out of your credit. To top up now, go to ee.co.uk/myee or call 150

But my EE profile is still the same. I still have no calls, text, and date allowance. I still have £10 on my credit too.

Re: Purchased a Pack but not showing even after sendung Pack10 to 150

Leanne_T — Mon, 07 Jun 2021 08:09:06 GMT

Thanks @Angelieebba

In this case, please give us a call on either 150 from an EE phone or 0800 079 8586 from any other phone, and the team will help you get the pack started 🙂

Thanks.

Leanne.

Re: Purchased a Pack but not showing even after sendung Pack10 to 150

XRaySpeX — Mon, 07 Jun 2021 12:52:28 GMT

Try texting NOW to 150.