topic Re: Re: New pay as you go packs in Archived Posts

Re: New pay as you go packs

Keatrix — Sat, 05 Jun 2021 17:56:32 GMT

Hi,

Question:

Will this (pictured) be the pack I get in 13 days? or is it an app glitch?

Background:

I've been a payg customer for some time now, so am still on the old £5 everything pack 150mb/100m/250sms, with my boosts it's 1025mb/125m/300sms.

I notice in my EE app today it's showing my upcoming pack as higher values that I'd normally get so went searching online today to find out why.

I have been oblivious to the ongoing changes to packs, such as the previous £5 pack upgrade that looks like happened a year ago (where I could have gotten more data etc, why weren't we moved over automatically?). Now if course there's no such thing to switch to.

I want to know if this screenshot means EE are actually going to do right by their loyal legacy customers and next renewal give me what £5 would have bought before the packs vanished? Or is that wishful thinking and an app glitch showing me what I could have had if EE had moved their customers to the new packs automatically meaning I'll just get the 150mb base pack again?

I have accumulated 11 boosts and am on disability benefit so don't want to move over to a £10 pack. Am I stuck in limbo now and need to change provider to get current-day £5 PAYG value?

Thanks in advance and apologies for being upset at todays revelations.

Re: Re: New pay as you go packs

XRaySpeX — Sat, 05 Jun 2021 18:57:00 GMT

@Keatrix : Yes, providing you let it auto renew. ~~The data increase possibly contains a Rollover.~~ You are still on an old-style Everything pack & its contents has nowt to do with new-style packs or their history.

Re: Re: New pay as you go packs

Keatrix — Sat, 05 Jun 2021 18:28:07 GMT

Hmmm even with a full 150mb rollover on top of my 1050mb renew amount (boosts inc) it still doesn't come to the 3.7gb stated I'll get..

But will see what happens in 13 days.. I won't deny I suspect it's a glitch, as it seems you don't get anything upgraded without having to manually do something first!

Re: Re: New pay as you go packs

Chris_B — Sat, 05 Jun 2021 19:10:33 GMT

@Keatrix EE will not change you to a different pack/allowance even if there are new packs available and the one you have is no longer available to choose. Is your choice to change packs not EEs to force a change.

Re: Re: New pay as you go packs

Leanne_T — Sun, 06 Jun 2021 06:15:11 GMT

Morning @Keatrix

Thanks for coming to the community.

If you give our Pay as you go Care team a call, they can check your pack for you 🙂

Thanks.

Leanne.

Re: Re: New pay as you go packs

Keatrix — Sun, 06 Jun 2021 11:26:15 GMT

@XRaySpeX @Chris_B @Leanne_T

Thank you all for your prompt responses and help. I'll see what happens after next pack renewal, and will go from there. Thanks again!

Re: Re: New pay as you go packs

Leanne_T — Sun, 06 Jun 2021 12:05:24 GMT

No problem @Keatrix

Let us know how you get on 🙂

Leanne.