topic Phoned up to cancel, but number transfer has gone through in Archived Posts

Phoned up to cancel, but number transfer has gone through

RafaB — Wed, 02 Jun 2021 11:53:35 GMT

I paid £15 for a pay and go sim card. I wasn't happy with the with the value for money so I rang up to cancel it within 2 days of receiving it. The agent said that the order was cancelled and I would receive a refund and that I didn't need to return the SIM. Today my number has been transferred from 3 to EE, which I phoned up to cancel, now I have no means of making a phone call, sending a text etc.

Re: Phoned up to cancel, but number transfer has gone through

Christopher_G — Wed, 02 Jun 2021 13:59:20 GMT

Hi @RafaB

Welcome to the community.

I'm sorry to hear that the transfer went through after you cancelled. I've sent you private message to get some more information from you.

Please take a look and get back to me.

Thanks

Chris