topic Re: Unable to load Pack10 in Archived Posts

Unable to load Pack10

Blairwi — Tue, 01 Jun 2021 07:36:28 GMT

Hi, I bought the 2G sim card with just 2G of data. I now want to add the Pack10, I have the 10 pounds credit, but when I sms Pack10 to 150 it says 'sorry, there is an issue at the moment and your pack can't be added'. I need to be able to make calls....what can I do?Thanks

Re: Unable to load Pack10

Leanne_T — Tue, 01 Jun 2021 09:32:32 GMT

Morning @Blairwi

Thanks for posting.

If you text ALL PACKS to 150, does the £10.00 pack show available?

Thanks 🙂

Leanne.

Re: Unable to load Pack10

Blairwi — Tue, 01 Jun 2021 09:38:30 GMT

Hi Leanne

Thanks for your reply 😊 yes, when I text ALL PACKS to 150 it replies with a list of all the packs, including the one I want, PACK10 option. I then type YES to select it, it then warns me if I choose the pack I will lose any data etc. that I currently have, do I still want to proceed and I type YES and then it gives me the ‘sorry, service unavailable’ message ☹

Thank you,

Best wishes
Blair

Sent from Mail for Windows 10

Re: Unable to load Pack10

Leanne_T — Tue, 01 Jun 2021 09:53:38 GMT

Thanks @Blairwi

If you text BALANCE to 150, does the reply show you have enough credit for the pack?

Leanne 🙂

Re: Unable to load Pack10

Blairwi — Tue, 01 Jun 2021 09:58:30 GMT

Hi Leanne, yes it does, it tells me that my balance is 10 pounds plus how much data I currently have left on the sim card etc. Just can’t understand why it won’t allow me to add the pack ☹

Thank you 😊

Sent from Mail for Windows 10

Re: Unable to load Pack10

Leanne_T — Tue, 01 Jun 2021 10:19:22 GMT

Thanks @Blairwi

In this case, please get in touch with our Pay as you go Care team on 150 from an EE phone, or 0800 079 8586 from any other phone, and the team will help you get the pack started 🙂

Let me know how you get on.

Leanne.

Re: Unable to load Pack10

Blairwi — Tue, 01 Jun 2021 10:21:30 GMT

Will do, thanks so much Leanne 😊

Sent from Mail for Windows 10

Re: Unable to load Pack10

Leanne_T — Tue, 01 Jun 2021 11:07:07 GMT

No problem at all @Blairwi

Have a lovely day 🙂

Leanne.

Re: Unable to load Pack10

XRaySpeX — Tue, 01 Jun 2021 18:00:06 GMT

You may make calls anyway from your credit @ 35p/min even w/out a pack.

Re: Unable to load Pack10

Blairwi — Tue, 01 Jun 2021 18:13:30 GMT

Aaah ok I didn't know that, good to know in case of emergencies, thanks 🙂

Sent from my Huawei phone

Re: Unable to load Pack10

XRaySpeX — Tue, 01 Jun 2021 18:19:41 GMT

You may also send texts from your credit for 15p each. The only thing you can't do from credit is use data for which you must have some pack or add-on.

Thanks! You're welcome 🙂 ! Glad I could be of assistance