topic Re: No way to add a new debit card in Archived Posts

No way to add a new debit card

marchee — Mon, 24 May 2021 21:48:03 GMT

I’m a pay as you go customer and need to top up my account so I can get a new pack. My current pack is expiring tonight. My previously registered debit card was recently blocked due to a fraud and so I need to add a new debit card to my account. Currently both the myEE app and the website are down, calling 150 tells me it’s out of hours for customer service, and there’s no way to add a new card by text. So basically I have no way of making sure I can use my phone past midnight tonight. Ridiculous!

Re: No way to add a new debit card

XRaySpeX — Mon, 24 May 2021 21:50:57 GMT

Try using Fast Top Up in the interim.

Re: No way to add a new debit card

marchee — Mon, 24 May 2021 22:29:00 GMT

Thanks @XRaySpeX but I just get a "Sorry you can't access my EE right now" on that page.

Re: No way to add a new debit card

XRaySpeX — Mon, 24 May 2021 22:34:44 GMT

Must be under maintenance at this time of night. Wait for the AM.

Re: No way to add a new debit card

Leanne_T — Tue, 25 May 2021 06:42:32 GMT

Morning @marchee

Thanks for coming to the community.

Can you access your My EE account this morning and add the card?

Thanks.

Leanne 🙂