topic Gaining access to old number on recent lost phone in Archived Posts

Gaining access to old number on recent lost phone

2392 — Thu, 13 May 2021 17:07:06 GMT

How am I able to regain a number from an old phone that was lost recently? I brought it on a pay as you go sim, it’s the number I use for all my logins and second authorization codes.

@bristolian

Re: Gaining access to old number on recent lost phone

2392 — Thu, 13 May 2021 17:04:08 GMT

How am I able to regain a number from an old phone that was lost recently? I brought it on a pay as you go sim, it’s the number I use for all my logins and second authorization codes.

Re: Gaining access to old number on recent lost phone

XRaySpeX — Thu, 13 May 2021 17:32:38 GMT

@2392 : Have you called CS to report it lost & get it deactivated? They will send you a replacement SIM of the same no. with your credit & plan on.

Re: Gaining access to old number on recent lost phone

EPMT-96 — Sun, 23 May 2021 15:17:16 GMT

You can either call Customer service on 150 to block your sim card and send you a replacement to keep the number or you can go online if you have registered the sim card and place the order- follow this link below and there is a option to order a new SIM online (you will need to log into MY EE)

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this