topic Re: Moving credit from one pay as you go phone to another in Archived Posts

Moving credit from one pay as you go phone to another

JAM26 — Sat, 22 May 2021 10:51:00 GMT

Hi, my dad has recently passed away and has around £28 credit on his phone my mum also has an EE pay as you go mobile can his credit be moved to my mums ?

XRaySpeX — Sat, 22 May 2021 11:11:38 GMT

I'm sorry to hear of your loss.

PAYG credit is not normally transferable but if you Use the online form to tell us about an account holder's death giving the account holder’s name and number & a number to contact you on, you may get a refund.

Christopher_G — Sat, 22 May 2021 13:38:00 GMT

Welcome to the community, I'm so sorry for your loss, please accept our condolences.

I'd recommend following @XRaySpeX's advice, that team will help you with this as much as they can.

Chris

JAM26 — Sun, 23 May 2021 09:35:00 GMT

Thanks for the reply’s they are very helpful

Leanne_T — Sun, 23 May 2021 09:38:39 GMT

Please let us know if you need anything further @JAM26

Thanks.

Leanne.

XRaySpeX — Sun, 23 May 2021 10:26:41 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.