topic Re: top up in Archived Posts

top up

annebet — Thu, 20 May 2021 12:05:55 GMT

I have just topped my phone `pay as you go` but still says I need to `top up`. Called 150 but says I need to `top up`. Can`t find how to contact online as I just keep coming to page where it is asking if I want to leave.

Re: top up

Leanne_T — Thu, 20 May 2021 12:38:52 GMT

Hi @annebet

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the reply?

Thanks 🙂

Leanne.

Re: top up

Chris_B — Thu, 20 May 2021 12:58:19 GMT

@annebet have you tried restarting your device since you topped up ?

Re: top up

XRaySpeX — Thu, 20 May 2021 15:35:45 GMT

Are you on T-Mobile?

Have you called the Freephone no. in my sig?

Re: top up

annebet — Thu, 20 May 2021 17:49:32 GMT

I just get `error` but reading other comments my phone has gone into `hibernation` so this may be the problem. My own fault so I don`t expect the get my topup money back but thanks for your help.

Re: top up

annebet — Sat, 22 May 2021 12:11:48 GMT

I sent a letter explaining situation (gave them an alternative number). Received a call and they are reinstating my number.

Thanks for replies to my problem I now know how to avoid this situation.

Re: top up

Christopher_G — Sat, 22 May 2021 13:56:56 GMT

Glad you managed to get sorted, @annebet.

Thank you for letting us know.

Chris