topic New EE £20 PAYG 4G Multi SIM but no credit when loaded in Archived Posts

New EE £20 PAYG 4G Multi SIM but no credit when loaded

Milton2 — Sun, 16 May 2021 16:58:03 GMT

Bought new EE PAYG 4G Multi SIM with £20 Pack. Paid £20 by credit card. SIM arrived today but when I insert into phone credit is £0.00. I text BALANCE to 150 and get £0.00. No mention of Flex plan. Tried to call for support but can't because of no credit - really well thought out.

Re: New EE £20 PAYG 4G Multi SIM but no credit when loaded

XRaySpeX — Sun, 16 May 2021 17:10:10 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: New EE £20 PAYG 4G Multi SIM but no credit when loaded

Milton2 — Sun, 16 May 2021 17:56:11 GMT

Hi, thanks for replying. Just tried this, response is...

Your current balance as of today 18:50 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: New EE £20 PAYG 4G Multi SIM but no credit when loaded

XRaySpeX — Sun, 16 May 2021 18:11:18 GMT

Looks like you've paid but got no pack back. You would need to top-up to phone CS to correct it. Or you can wait 24 hours & see if the pack appears.

Re: New EE £20 PAYG 4G Multi SIM but no credit when loaded

Milton2 — Mon, 17 May 2021 08:01:12 GMT

Call CS using landline and they have now sorted this out. Now have my pack enabled. Not sure what went wrong but now all OK. Thanks for your help.

Re: New EE £20 PAYG 4G Multi SIM but no credit when loaded

Leanne_T — Mon, 17 May 2021 08:19:38 GMT

Thanks for coming back and letting us know @Milton2

Have a lovely week 🙂

Leanne.

Re: New EE £20 PAYG 4G Multi SIM but no credit when loaded

XRaySpeX — Mon, 17 May 2021 11:13:30 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.