topic Re: ASDA PAYG SIM in Archived Posts

ASDA PAYG SIM

SGJ — Mon, 10 May 2021 16:23:26 GMT

I have an ASDA PAYG SIM which I haven't used for over 180 days. I checked the website and it says that I'm still within the time to be able to re-activate it. I'm currently abroad and have tried phoning the numbers it gives to phone from abroad but get cut off after 1 ring.

I've tried the ASDA chat facility and was told that I must have an old ASDA SIM so need to contact EE to find out how to reactivate it. Anyone know how to do this......?

I've tried phoning the customer service number but when I put in the ASDA mobile number it says it doesn't recognise the number.

Thanks.

Re: ASDA PAYG SIM

bristolian — Mon, 10 May 2021 16:49:17 GMT

Hello @SGJ

Welcome to the EE community

For any queries with Asda Mobile, you should contact them directly - EE is a different company.

https://mobile.asda.com/contact contains their contact details.

Re: ASDA PAYG SIM

XRaySpeX — Mon, 10 May 2021 17:45:50 GMT

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: ASDA PAYG SIM

Profile closed — Mon, 10 May 2021 18:03:42 GMT

HI @SGJ

the number for EE's Asda Mobile customer service from abroad is 0044 7953962732

Thanks,

David.