topic Re: Pay as you in Archived Posts

Pay as you

Daniellelouisa1 — Sun, 09 May 2021 22:06:33 GMT

I set up a direct debit for my pay as you go by accident instead of topping up I cancelled it and got a text saying it would be refunded if I had cancelled it within 14 days which I did how long will this take to know if I’m getting a refund

Re: Pay as you

XRaySpeX — Sun, 09 May 2021 22:14:22 GMT

@Daniellelouisa1 : You can't pay PAYG by DD; only by credit/debit cards. Do you mean a Standing Order?

Re: Pay as you

Daniellelouisa1 — Mon, 10 May 2021 05:03:11 GMT

Yeah that’s what I meant( but I cancelled it before I had even used the pack ad it doesn’t renew till the 19th

Sent from my iPhone

Re: Pay as you

Christopher_B — Mon, 10 May 2021 08:06:28 GMT

Hi @Daniellelouisa1

Thanks for coming to the community about this.

When you say you cancelled it, do you mean you cancelled your payment via the bank, or that you cancelled the line altogether?

Thanks.

Chris.