topic pack has not renewed 2n day!! in Archived Posts

pack has not renewed 2n day!!

Kottler — Thu, 29 Apr 2021 16:27:29 GMT

I have 15 pounds credit, but pack has not renewed.
The same issue with my wife's phone! So two days without calls and internet - wow, just wow!

And yes - we tried NOW and BA on 150.... reboot does not work as well.

How come, EE?

XRaySpeX — Thu, 29 Apr 2021 16:30:55 GMT

@Kottler : Which pack is it?

What does texting AL to 150 from it fully report verbatim (it is free)?

Kottler — Thu, 29 Apr 2021 16:40:23 GMT

It is £15 pack.
Your current balance as of today is £15. Your last top up was £15 on 28/04/2021 at 23.12.
For more info...

XRaySpeX — Thu, 29 Apr 2021 17:23:52 GMT

You could just try buying it again by texting PACK15 to 150.

Kottler — Thu, 29 Apr 2021 17:28:35 GMT

Yes, I helped.

I am just wondering... this issue is very common from 2019... Is it really difficult to fix it?!
@XRaySpeX
Anyway... thanks.

XRaySpeX — Thu, 29 Apr 2021 17:39:01 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Dunno, I don't have access to the code!