topic Re: Is my Pay As You Go Sim still active after a year? in Archived Posts

Is my Pay As You Go Sim still active after a year?

MilkTeaAllyK — Thu, 22 Apr 2021 19:35:02 GMT

Hello

I wonder if there’s a way to check if my PAYG sim card is still active.

I’m planning to go to the UK again after a year. I want to use it again while I’m in the UK. My simcard hasn’t been active for about a year.

A month ago I topped up the simcard using the EE app. Although I could top it up, the simcard could not receive messages. Is it because it is inactive for so long?

Is there any way to check if your simcard was locked due to prolong inactivity?

Many Thanks

Re: Is my Pay As You Go Sim still active after a year?

XRaySpeX — Thu, 22 Apr 2021 19:40:54 GMT

@MilkTeaAllyK : Not when you haven't made a chargeable action in over 9 months.

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Is my Pay As You Go Sim still active after a year?

bristolian — Thu, 22 Apr 2021 19:41:07 GMT

Hello @MilkTeaAllyK

Welcome to the community

You can read about the EE hibernation policy on this help page

If you've not made a chargeable action in 273 days, then your SIM has likely been disconnected - although topping up is a chargeable action.

If you're not certain, I'd recommend calling EE C/S to check. You can call them on 0800 0798586 from any working phone.

Re: Is my Pay As You Go Sim still active after a year?

MilkTeaAllyK — Fri, 23 Apr 2021 01:30:21 GMT

Thank you for your reply.

Hopefully, I’ll be able to recover my number.

Many Thanks

Re: Is my Pay As You Go Sim still active after a year?

MilkTeaAllyK — Fri, 23 Apr 2021 01:31:27 GMT

Thank you for your reply.

The link you’ve attached is very informative.

Many Thanks